According to a lawsuit filed yesterday by the Federal Trade Commission, Frontier Communications is accused of misrepresenting internet speeds it advertised and charged for.
The lawsuit alleges Frontier Communications, which provides service to about 1.3 million consumers across 25 states, did not provide many consumers with the maximum speeds they were promised, and the speeds consumers did receive often fell short of what was touted in the plans they had purchased.
The complaint states in “numerous instances” the company billed, charged, collected or attempted to collect payment from consumers for “more expensive and higher-speed tiers” of internet service than Frontier has provided or has been capable of providing such consumers.
A spokesperson for Frontier said that the suit is “without merit.” Frontier has faced similar claims that it both misrepresented its internet speeds and fell short of service delivery expectations. Settlements were reached with Minnesota, Nevada, New York, Pennsylvania, Washington and West Virginia, though Frontier has denied that it did anything wrong.
The FTC was joined in the lawsuit filed against Frontier by attorneys general from Arizona, Indiana, Michigan, North Carolina and Wisconsin, as well as the district attorney’s offices of Los Angeles County and Riverside County on behalf of California.
So far, Tennessee is not part of the lawsuit.
The company has settled in enforcement cases brought by attorneys general of West Virginia, New York, Nevada, Pennsylvania, Washington and Minnesota since 2015, but has denied any wrongdoing.