Home > Local > AT&T GIVES UPDATE ON RESTORATION OF SERVICES CAUSE BY EXPLOSION, ALTERNATIVE WAYS TO CALL 911 IN STORY

AT&T GIVES UPDATE ON RESTORATION OF SERVICES CAUSE BY EXPLOSION, ALTERNATIVE WAYS TO CALL 911 IN STORY

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Here is an update (Sunday, December 27, 2020 at 8:20 a.m. central) on the restoration of services by AT&T in the state stemming from the explosion Christmas morning in Nashville:

“Significant progress was made in our restoration efforts overnight. Power was restored to 4 floors of the building. So far, more than 65% of mobility sites affected by the explosion on Friday have been restored.  Yesterday, more than three feet of water was pumped out of the building’s basement, but access to the lower floors of the building is still limited.

Teams are working to safely bring additional equipment online and reroute services through other facilities in the region. While mobility services have been restored in many areas, we still have more than 17 portable cell sites on the air to aid in communication, including for restoration teams and first responders. We are bringing in additional resources to support the recovery of wireline voice and data services and expect to have a fleet of 24 additional trailers of disaster recovery equipment on site by the end of the day.

Today (Sunday) our teams are working on adding additional cabling and more generators to provide more power into the building for our equipment and the restoration efforts.  We continue to assess the damage to the facility and have confirmed that the building’s commercial power connections are damaged and offline. We are working with the local power utility on repairs. In addition, there is other significant damage to the building from the blast, including to the elevators, some beams/columns, and the building’s façade.”

The explosion knocked out wireless 911 call capability in the entire state of Tennessee.

105.7 News compiled a list of alternative numbers to reach 911 dispatchers. Be sure to save this story for reference. Here is the list:

ANDERSON COUNTY –  (865) 457-2414

BLEDSOE COUNTY – (423) 447-2197 – sheriff Department, ask for dispatch

CLAY COUNTY – (931) 243-3266

CUMBERLAND COUNTY –  (931) 484-2230. For Fairfield Glade police, call 931-484-3785 and press 1 for police, fire and EMS. Again do not hang up if it is an emergency. Call and press 1 when the recording starts. This will transfer you to a 911 dispatcher.

FENTRESS COUNTY – (931) 445-4175 – Non emergency calls is (931) 752-0911 or the Fentress County Sheriff’s Department at (931) 879-8142.

KNOX COUNTY – (865) 215-1193

LOUDON COUNTY – (865) 458-9081

McMINN COUNTY – (423) 745-3222

MEIGS COUNTY – (423) 334-5268 – sheriff’s office, ask for dispatch

MONROE COUNTY –  (423) 442-4357

MORGAN COUNTY – (423) 346-0911 and select option 5

OVERTON COUNTY – If you cannot get a call through to 911, dial 931-871-0292 or 823-1133

PICKETT COUNTY – If you cannot get a call through to 911, dial 931-871-0292 or 823-1133

PUTNAM COUNTY – (931) 319-5834, (931) 783-0407, (931) 783-0427, (931) 261-6219 or (931) 646-HELP

RHEA COUNTY – (423) 775-7838 – sheriff office, ask for dispatch

ROANE COUNTY – Internet and non-emergency phone lines at the Roane County – 911 lines are operational. If you need further assistance call the sheriff’s office for dispatch at (865) 376-5582 or call (865) 354-8045

WHITE COUNTY – (931) 738-7111


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