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CUMBERLAND MEDICAL CENTER CHANGES RELATED TO CORONAVIRUS CONCERNS

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(The following changes went into place March 18, 2020)

Cumberland Medical Center continues to follow the guidelines set by the Centers for Disease Control & Prevention in support of reducing the risk associated with COVID-19 (coronavirus).

The following changes are now in place:

Hospital Visitation: Hospital visitors are limited to one person, age 18 years and older, per patient. All visitors will be screened for cold and flu-like symptoms. If you are experiencing any symptoms of illness, you may be asked to reschedule your hospital visit until you are symptom-free.

Entrances: Cumberland Medical Center is consolidating entrance points to help screen visitors coming to campus. Hospital entry points available will be:

  • Main Entrance on Cleveland Street from 7 a.m. to 6 p.m. daily.
  • Admitting/Outpatient will remain open and be the alternate route for Day Surgery patients from 6 a.m. to 5 p.m. Monday through Friday.
  • Maternity (Labor & Delivery) only expectant/laboring patients may use this door with the Hayes Street entrance through the use of the existing doorbell intercom protocol to access unit. Only one support person per patient will be allowed during delivery.
  • Emergency Department will continue to be operational with one visitor per patient.

Additional hospital campus adjustments and closings:

  • Day Surgery entrance on Main Street will remain closed. Day Surgery patients are to enter through Admitting/Outpatient entrance available on Cleveland Street.
  • Walkway Bridge between hospital and Cumberland Medical Plaza public access is closed.
  • Gift Shop will be closed.
  • Floral (and similar) patient deliveries are not permitted.
  • Food Services (CMC Café) will make continual adjustments in support of COVID-19 efforts.
  • Medical Records will be closed to visitors. The department can be contacted by phone at (931) 459-7258. Records can be faxed to providers directly upon request.
  • Business Office (cashier’s office) will be closed. NOTE: Cashier payments can be made by phone at (931) 459-7719; Patient account questions can be done by phone at (931) 459-7281; and Online at www.cmchealthcare.org and clicking “Online Bill Pay” at bottom of page.

Fairfield Glade services:

  • CMC Wellness Complex in Fairfield Glade will be closed effective Thursday, March 19.
  • Crossville Medical Group Walk-In clinic in Fairfield Glade closed effective Wednesday, March 18 in support of consolidating resources. Dr. Tammy Collins is seeing patients as scheduled. Walk-In services will remain open at their group’s primary office located at 100 Lantana Road in Crossville.

The community’s support with these adjustments is vital to help reduce the potential spread of COVID-19. Additional resources to keep in mind as adjustments are made in support of COVID-19 include:

  • Loved ones can continue to maintain updates on their loved one through a password protected protocol with the patient’s nurse by calling the hospital’s main line at (931) 484-9511.
  • Free e-cards are available online to send to inpatients. They are printed by hospital staff and provided to the patient and can be submitted at cmchealthcare.org/cards
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